• Application Deadline:
• Position: Engineer, Inshop Technical Support



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Responsibilities 

• First-line contact, providing technical assistance to all walk-in customer at Shops


• Assist in after-sales device setup, installation, and configuration processes for new subscribers


• Create a positive customer experience


• Assist/guide customers to handle different hardware and software applications as required


• Perform diagnostics, troubleshooting, repairs and upgrades on all access devices


• Liaise with device & terminals unit, for all hardware errors & related replacement cases


• Document help desk tickets/resolutions, and maintain a defective device inventory list for the shop


• Recognize areas & forward plans for internal improvement to the Territory Sales Manager

Requirements

• Proficient in WiFi WIMAX, LTE TORIP, WLAN, Ethernet, LAN, WAN, Device/network/level Troubleshoot Computers (OS & Application Level) Analytical, Internet and Tech savvy, Customer Focus Team Play


• Relevant Industry Experience, been on the front end handling customers and team


• HND/Graduate/Post Graduate in Electrical/Electronics.