• Application Deadline:
• Position: Senior Ticketing and Reservations Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• Job Field Travels & Tours 
  
  

Job Summary

• We are seeking a Senior Ticketing & Reservations Officer with strong expertise in GDS tools (Amadeus & Galileo) to manage and oversee ticketing operations at our travel and tour firm in Ikoyi. 


• The ideal candidate must have at least 5 years of experience, including 2 years in a supervisory role, and possess excellent customer service and problem-solving skills.

Key Responsibilities

• Oversee and manage ticketing and reservations operations to ensure efficiency.


• Handle airline reservations, reissues, refunds, and schedule changes using Amadeus and Galileo.


• Supervise and train junior ticketing staff to maintain service excellence.


• Provide expert travel advice and solutions to clients, ensuring seamless bookings.


• Maintain strong relationships with airlines, travel partners, and customers.


• Ensure compliance with airline and travel industry policies.


• Monitor and resolve ticketing discrepancies and disputes efficiently.


• Keep up-to-date with airline fare rules, promotions, and travel industry trends.

Requirements

• Bachelor’s Degree or relevant certification in Travel & Tourism, Business Administration, or a related field.


• Minimum of 5 years experience in ticketing & reservations, with at least 2 years in a supervisory role.


• Proficiency in GDS tools such as Amadeus & Galileo is a must.


• Strong knowledge of airline fare rules, ticketing procedures, and industry regulations.


• Excellent customer service, problem-solving, and communication skills.


• Ability to work under pressure and manage multiple priorities.