• Application Deadline:
• Position: IT Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Abuja




• Job Field ICT / Computer 
  
  

Responsibilities

• Provide technical support and assistance to users via phone, email, and in-person


• Troubleshoot and resolve hardware and software issues


• Install, configure, and maintain computer hardware and software


• Monitor and maintain IT systems, including servers, networks, and peripherals


• Develop and maintain technical documentation


• Collaborate with other IT team members to resolve complex technical issues.

Requirements

• Degree / HND in Computer Science, Information Technology, or a related field


• 2 - 3 years of experience in IT support or a related field


• CompTIA A+ or equivalent certification


• Excellent technical skills, including:


• Windows operating systems


• Microsoft Office applications


• Hardware troubleshooting and repair


• Network fundamentals (Static IP/DHCP Configurations)


• Excellent understanding of SaaS platforms and cloud-based solutions.


• Website Design/Development


• Skilled in the use of Graphical Software (Adobe Photoshop, Adobe Firework or Corel Draw)


• Document Management Skill.


• Knowledge of Database Management.


• Strong Ability to Multitask is a Must.


• Excellent communication and interpersonal skills


• Ability to work independently and as part of a team


• Strong problem-solving and analytical skills.

Competencies:

• Technical expertise: Demonstrates a strong understanding of IT concepts, technologies, and systems.


• Problem-solving: Ability to analyze complex technical issues and develop effective solutions.


• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.


• Customer service: Provides exceptional customer service, ensuring that users receive timely and effective technical support.


• Teamwork: Collaborates effectively with other IT team members to resolve complex technical issues.