• Application Deadline:
• Position: Front Office / Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 10 years



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Key Responsibilities

• Oversee Hotel Operations: Manage the day-to-day operations of the hotel, ensuring that all departments are working together seamlessly to provide excellent guest service.


• Departmental Management: Supervise and coordinate the activities of department heads, including front office, housekeeping, food and beverage, and maintenance.


• Guest Satisfaction: Implement strategies to improve guest satisfaction, including responding to guest complaints and concerns, and ensuring that guest feedback is acted upon.


• Revenue Growth: Work with the General Manager to implement revenue-generating initiatives, such as promotions, packages, and events.


• Operational Efficiency: Identify areas for operational improvement and implement changes to increase efficiency, reduce costs, and enhance guest experience.


• Compliance: Ensure that the hotel complies with all relevant laws, regulations, and industry standards.


• Budgeting and Cost Control: Assist with budgeting and cost control, ensuring that departmental expenses are within budget and that cost-saving initiatives are implemented.


• Training and Development: Provide training and development opportunities for department heads and other hotel staff to ensure that they have the skills and knowledge needed to provide excellent guest service.


• Communication: Ensure that there is effective communication between departments and that all staff are aware of hotel policies, procedures, and initiatives.

Requirements

• Degree in Hospitality or related field: A degree in hospitality or a related field, such as business or management.


• Minimum 10 years of experience in hotel operations: A minimum of 5 years of experience in hotel operations, preferably in a management role in a 5-star hotel.


• Strong leadership and management skills: Strong leadership and management skills, with the ability to motivate and inspire staff.


• Excellent communication and interpersonal skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, guests, and other stakeholders.


• Analytical and problem-solving skills: Analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes.


• Knowledge of hotel operations and management: Knowledge of hotel operations and management, including front office, housekeeping, food and beverage, and maintenance