• Application Deadline:
• Position: IT Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Abuja




• Job Field ICT / Computer 
  
  

Position Overview

• We are seeking a proactive and detail-oriented IT Support Officer to join our team in Abuja, Nigeria.


• The ideal candidate will provide technical support and ensure the smooth operation of IT systems and infrastructure. 


• This role involves hands-on support with Microsoft 365, Power Apps/Automate, network management, and system administration.

Key Responsibilities

• Provide first-line support for hardware, software, and network issues.


• Troubleshoot and resolve IT-related problems in a timely manner.


• Install, configure, and maintain IT systems and devices.


• Manage user accounts, permissions, and licenses on Microsoft 365.


• Ensure efficient use of applications such as Teams, SharePoint, and OneDrive.


• Develop, maintain, and troubleshoot solutions using Power Apps and Power Automate.


• Support process automation and workflow optimization.


• Monitor and maintain network infrastructure, including routers, switches, and firewalls.


• Diagnose and resolve network performance issues.


• Ensure the security and reliability of servers and workstations.


• Manage backups, updates, and system upgrades.


• Implement cybersecurity measures and best practices.


• Maintain accurate records of IT assets, incidents, and resolutions.


• Provide regular reports on system performance and issues.


• Work closely with other departments to understand IT needs.


• Provide training and guidance to end-users on IT systems and tools.

Requirements

Educational Qualification:

• Bachelor's degree in Computer Science, Information Technology, or a related field.


• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Network+, ITIL) are a plus.

Experience:

• Minimum of 2 years of experience in IT support or a related role.


• Hands-on experience with Microsoft 365, Power Apps/Automate, and networking.