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Customer Care Officer at Zhouminq Nigeria - Customer Care Officer
Job Overview
Location
Lagos, Lagos
Job Type
Full Time
Date Posted
1 year ago
Additional Details
Job ID
116849
Job Views
57
Job Description
- Application Deadline:
- Position: Customer Care Officer
- Job Type Full Time
- Qualification BA/BSc/HND , NCE , OND
- Experience 1 - 2 years
- Location Lagos
- Job Field Customer Care
- Salary Range ₦150,000 - ₦200,000/month
- Answering customer inquiries: This involves responding to questions about products, services, policies, and procedures through various channels like phone, email, chat, and social media.
- Resolving customer complaints: CSRs need to address customer issues and complaints with empathy and efficiency, aiming to find satisfactory solutions.
- Providing product support: This may include troubleshooting technical issues, guiding customers on product usage, and offering advice on the best solutions for their needs.
- Processing orders and transactions: Depending on the industry, CSRs might handle order placements, cancellations, returns, and refunds.
- Maintaining customer records: Accurate documentation of customer interactions and issues is crucial for tracking and future reference.
- Escalating complex issues: When necessary, CSRs need to escalate complex or unresolved issues to the appropriate teams or supervisors.
- Proactively identifying customer needs: Skilled CSRs can anticipate customer needs and offer relevant solutions or suggestions.
- Contributing to customer satisfaction: The ultimate goal is to ensure customer satisfaction and build long-term loyalty.
Company Details
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