• Application Deadline:
• Position: Customer Relationship Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• We are looking for a Customer Relationship Manager (CRM) to enhance client satisfaction, strengthen relationships, and ensure a smooth customer experience.


• This role involves building and maintaining strong client connections, improving engagement, and optimizing the customer journey.


• The ideal candidate should excel in conflict resolution and de-escalation, effectively addressing customer concerns while fostering positive relationships.


• You should be a people-oriented professional who thrives on meaningful interactions, understands client needs, and drives loyalty through outstanding service.


• In addition to managing customer relationships, this role will contribute to business development, operational efficiency, and strategic initiatives, playing a vital role in Zino Aviation’s growth.


• As part of a dynamic environment, the Customer Relationship Manager should be adaptable, proactive, and comfortable taking on and handling diverse responsibilities in a fast-growing start-u

Key Responsibilites

• Develop and nurture strong, long-term relationships with new and existing clients, ensuring customer satisfaction and loyalty.


• Act as the main point of contact for customer inquiries, concerns, and feedback, providing timely and professional support.


• Implement customer loyalty programs and engagement initiatives to improve retention and enhance the client experience.


• Regularly follow up with clients to ensure satisfaction, address concerns, and identify areas for service improvement.


• Oversee the client onboarding process, ensuring a seamless transition into Zino Aviation’s services and maintaining a high level of client engagement.


• Provide expert guidance and support to clients regarding aviation training programs and other service offerings.


• Work closely with the Sales and Marketing teams to create a seamless customer journey, aligning strategies for engagement and retention.


• Identify opportunities for upselling and cross-selling, maximizing client value and revenue generation.


• Maintain accurate and up-to-date client records using CRM software (Zoho CRM, HubSpot, Salesforce), tracking customer data and satisfaction metrics.


• Analyze customer feedback and engagement reports, providing insights to refine customer service strategies and contribute to company growth initiatives.

Preferred Skills and Qualifications

• Minimum of 3 years of experience in customer relations, account management, or client servicing.


• Background in aviation, education, or service-oriented industries (preferred but not mandatory).


• Experience handling high-value corporate and individual clients.


• Proficiency in CRM tools (Zoho CRM, Salesforce, HubSpot) for managing client interactions.


• Strong problem-solving abilities and a customer-centric mindset.


• Ability to analyze customer feedback and data to improve services.


• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and Google Workspace.


• A true “people person” with a natural ability to connect, engage, and build trust.


• Strong conflict resolution and de-escalation skills to effectively manage customer concerns and maintain positive relationships.


• Exceptional communication and active listening skills, ensuring clients feel valued.


• Strong emotional intelligence, with the ability to handle complex customer interactions with empathy.


• Proactive and adaptable mindset, willing to take on additional responsibilities beyond customer relations.


• Time management and organizational skills, ensuring smooth client interactions and follow-ups.

Benefits

• Competitive salary with performance-based incentives and bonuses.


• Opportunity to be part of a fast-growing company with an ambitious expansion strategy.


• Access to global industry networking opportunities and training programs.


• Career growth potential into senior leadership roles.


• Flexible, innovative, and dynamic work environment.


• Mentorship and training from experienced professionals and our CEO, Captain Zino Mario.