• Application Deadline:
• Position: Business Supervisor



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Edo




• City Benin




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary

• The Business Supervisor is a key leadership role responsible for overseeing the daily operations of our Company. 


• This role ensures smooth and efficient service, maintains high standards of food quality and customer satisfaction, manages staff performance, and contributes to the overall profitability of the business.

Responsibilities

• Supervise and coordinate all front-of-house and/or back-of-house operations.


• Ensure smooth and efficient service flow during peak hours and throughout the day.


• Monitor and maintain optimal stock levels of food, beverages, and supplies.


• Oversee opening and closing procedures, ensuring all tasks are completed according to established guidelines.


• Maintain a clean, organized, and safe work environment, adhering to all health and safety regulations.


• Handle customer complaints and resolve issues promptly and professionally.


• Manage reservations and seating arrangements (if applicable).


• Implement and enforce company policies and procedures.


• Supervise, train, and motivate team members.


• Conduct performance reviews and provide constructive feedback.


• Create staff schedules and manage time off requests.


• Address employee concerns and resolve conflicts effectively.


• Foster a positive and collaborative work environment.


• Ensure exceptional customer service is provided at all times.


• Proactively address customer needs and anticipate potential issues.


• Build rapport with regular customers and create a welcoming atmosphere.


• Handle customer feedback and complaints with professionalism and empathy.


• Assist in managing cash handling procedures and ensuring accuracy.


• Monitor sales performance and identify opportunities for improvement.


• Control costs related to food, labor, and other expenses.


• Assist in inventory management and control.


• Contribute to local marketing initiatives and promotions.


• Promote special offers and events to customers.


• Utilize social media platforms to engage with customers.

Qualifications

• Proven experience as a Supervisor or in a similar leadership role in the food service industry.


• Strong understanding of restaurant/food business operations.


• Excellent customer service and communication skills.


• Ability to lead and motivate a team.


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


• Strong problem-solving and decision-making skills.


• Knowledge of food safety and hygiene regulations.


• Basic computer skills (e.g., POS systems, inventory management software).