• Application Deadline:
• Position: Customer Care Lead



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Rivers




• City Port Harcourt




• Job Field Customer Care 
  
  

Job Description

• We are seeking a motivated and passionate Customer Care Lead to join our growing team.


• The ideal candidate will have a deep understanding of the Insurance sector and have a strong desire to provide exceptional service to clients.

Responsibilities

• Collaboration: Collaborate with relevant underwriters to create health insurance coverthat works for low income earners.


• Policy Management: Handling the administration of insurance policies, including processing new policies, renewals, and cancellations.


• Customer Service: Serving as a point of contact for policyholders, addressing their inquiries, concerns, and claims promptly and professionally.


• Claims Processing: Managing the claims process, which may include verifying coverage, assessing claim validity, and coordinating payments to healthcare providers or policyholders.


• Data Management: Maintaining accurate records of policies, claims, and customer information within the company's database or software systems.

Qualifications

• Relevant Degree in any discipline.


• Problem-solving abilities: Ability to think critically and resolve customer issues quickly and effectively.


• Patience and empathy: Handle customers’ frustrations or concerns with patience and understanding.


• Technical proficiency: Comfort with using various software platforms, CRMs, and troubleshooting tools.


• Multitasking: Ability to manage multiple customer interactions simultaneously while maintaining quality.


• Knowledge of customer service practices and principles.


• Ability to handle stressful situations appropriately.