• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Edo




• City Benin




• Job Field Customer Care 
  
  

• The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.


• Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date and strategic.


• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.


• Represent the brand in a professional and friendly manner


• Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate


• Demonstrate ownership in documenting and resolving customer issues


• Ability to multi-task on assigned tasks

Requirements:

• Bachelor’s degree or equivalent


• 2-3 years of proven experience in supporting client success


• Excellent written and verbal communication skills


• Ability to address complaints and issues with effective solutions and a positive attitude


• Passion for delighting customers with above-and-beyond service


• Excellent time-management and prioritization skills


• Familiarity with CRM system


• Understanding of financial services and smartphone apps


• Typing speed of 45wpm or above