• Application Deadline: Thu, 13 Mar 2025 00:00:00 GMT
• Position: Customer Service Representative (with good telephone Etiquette)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Ajah




• Job Field Customer Care 
  
  

Job Summary

• We are looking for a Customer Service Representative with outstanding telephone etiquette to join our team. 


• The ideal candidate will be responsible for handling inbound and outbound calls professionally, addressing customer inquiries, resolving issues, and ensuring a positive customer experience. 


• If you have excellent communication skills, a friendly demeanor, and a passion for helping customers, we’d love to hear from you!

Key Responsibilities

• Answer and handle incoming calls promptly and professionally.


• Use polite and clear communication while addressing customer queries.


• Follow telephone etiquette best practices, including active listening and tone modulation.


• Resolve customer concerns efficiently while maintaining a positive and empathetic attitude.


•  Ensure accurate documentation of customer interactions in the system.


• Follow up with customers to ensure issue resolution and satisfaction.


• Adhere to company policies, scripts, and service quality standards.


• Collaborate with team members to improve customer service processes.

Required Skills & Qualifications

• Excellent telephone etiquette – professional tone, active listening, and clear communication.


• Strong problem-solving skills and the ability to think on your feet.


• Patience and empathy when dealing with customer concerns.


• Ability to manage multiple calls efficiently without compromising service quality.


• Basic computer skills and familiarity with CRM systems.


• Prior experience in customer service or call center roles is a plus.