• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• The customer service representative will be directly responsible for customer service and processing of online and phone orders.


• Other duties for this role will include customer complaint management, handling enquiries, managing third-party courier companies and day-to-day routine tasks execution.

Key Responsibilities

• Receive and process online orders


• Update and manage the company’s website and social media pages


• Convert leads into actual sales


• Liaise with and manage courier companies


• Develop and maintain updated customer/vendor lists


• Answer and direct phone calls


• Organize and prepare for exhibitions and outdoor sales events


• Assist in the preparation of regularly scheduled reports


• Handle customer enquiries and complaints


• Establish, develop and maintain positive business and customer relationships


• Work in line with company policy to achieve set sales targets and outcomes within the schedule


• Send weekly email blasts, WhatsApp messages, bulk SMS


• Closely monitor online trends and inventory


• Provide daily sales reports as well as weekly and monthly reports of sales efforts in marked sales territory


• Answer first-line queries and complaints from customers.


• Report discrepancies and problems to the Operations Manager


• Give advice and guidance on product selection to customers.


• Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management


• Working within established guidelines, particularly with product lines.


• Work with management to organize and execute online sales campaigns


• Perform all other duties as assigned

Job Requirements

• HND or BSc in any related discipline preferably marketing, business and finance


• 1-3 years experience in an e-commerce role


• Experience with sales targets


• Good customer service skills


• Good networking, prospecting and closing skills


• Result-oriented team player with exceptional motivation and interpersonal skills


• Relationship management skills and openness to feedback


• Excellent selling, communication and negotiation skills


• Good written and verbal communication skills


• High proficiency in MS Office Suite


• Good initiative, time and stress management skills.