• Application Deadline:
• Position: Contact Centre Agent



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• The Contact Centre Agent manages customer interactions, enhances engagement, and contributes to business growth. 


• This role requires exceptional communication skills, a sales-driven approach, and the ability to resolve customer inquiries efficiently while delivering outstanding service.

Key Responsibilities

• Handle a high volume of inbound messages with professionalism and efficiency.


• Assess customer needs and provide tailored solutions to enhance satisfaction.


• Build and maintain trust-based relationships with customers through clear and transparent communication.


• Resolve customer complaints effectively, ensuring timely follow-up and issue resolution.


• Maintain comprehensive records of customer interactions, account modifications, and service requests.


• Demonstrate commitment to customer success by proactively engaging and delivering top-tier service.

Qualifications & Experience

• Education: B.Sc or HND (Minimum 2.2 or Lower Credit).


• Experience: At least 3 years of proven experience in customer service


• Technical Proficiency: Strong familiarity with CRM systems, digital tools, and customer engagement platforms.


• Communication & Relationship Management: Excellent verbal and written communication, active listening, and interpersonal skills.


• Problem-Solving & Adaptability:Ability to handle complex issues, resolve conflicts, and engage effectively with diverse customer profiles.


• Time Management: Strong multitasking, prioritization, and organizational abilities in a fast-paced environment.