• Application Deadline: Fri, 22 Jul 2022 00:00:00 GMT
• Position: Team Lead, Social Media and Web Chats


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Media / Advertising / Branding 
  

Duties & Responsibilities

• Manage the team


• Track all interactions (complaints, requests, and enquiries) are attended to within the agreed TAT


• Ensure that complaints are logged and sent to the appropriate unit for assistance


• Ensure customers are given timely feedback on the status of their complaints and informed of final resolution


• Mentoring and coaching of team members


• Review work done by team members


• Confirm active access rights of team members at regular intervals


• Ensure that chats are responded to promptly and escalate to supervisor if there is a need for ad-hoc services


• Social media management and administration

Job Requirements

• Social media expertise


• First Degree in any relevant discipline but preferably Arts/ Social Scienceshttps://hdbc.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/602