• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• The customer service officer serves as a liaising point between clients and other departments (Medical, Vet Tech, Accounts, Operations, etc.) 


• The officer is primarily saddled with ensuring smooth communication by answering calls courteously/promptly, connecting requests to appropriate units, scheduling appointments, assisting clients in product or service purchase/ordering, and ensuring prompt delivery of product or service.

Job Description

• Courteously welcome clients with necessary information communicated in a smart and polite manner.


• Schedule appointments for services requested, consult responsible departments on information pertaining to pet and communicating associated cost or process to client according to written guidelines.


• Inform clients of essential documentation required and verifying that each client/pet information is accurate and properly inputted on our software and pet passport.


• Initiate and confirm transaction payment promptly with accurate billing communicated to client.


• Reschedule pets/clients as directed by medical staff or front desk.


• Guide clients on locating the organization premises and choices of products offered per breed and age.


• Occasionally advise new pet owners on the essential products and services required for the pet.


• Maintain and project a calm professional demeanour at all times when interacting with all clients.


• Promptly advise clients on pet handling in the reception area to avoid pet attack incidents.


• Be acquainted with procedures for handling all aspects of customer complaints or disputes.


• Observing strict patient confidentiality in dealing with clients/pets.


• Observe and validate services rendered especially boarding and grooming.


• Promptly communicate to interested departments on complaints/non conformities of services rendered.


• Comply with all processes and procedures of service delivery communicated by management.


• Communicate effectively with other departments on client requests.


• Provide adequate support to colleagues on patient/client information’s.


• Communication of customer complaints with Quality Assurance Officer in a timely and accurate manner.


• Ensure 95%-100% customer satisfaction at all times.


• Occasionally conduct duties not captured in this job description for the management.

Job Requirements

• Graduate of Arts, Social Science or any other related course.


• 2 - 3 years experience as a customer service officer.


• Adequate knowledge of Microsoft Office Packages.


• Comprehensive understanding of customer service tenets.


• Adept in multi-tasking and reporting.


• Strong written and verbal communication.


• Exceptional inter-personal and teamwork personality.


• Prompt information delivery to client on arrival.


• Smart attention to details and information submitted by clients.


• Excellent reporting skills.