• Application Deadline: Fri, 22 Jul 2022 00:00:00 GMT
• Position: Analyst, IT Channels Support


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Description

• Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure (Postillion Office, Postilion Portal, FEP (Postilion), Kimono, CSIS, Connect24 & Uniser, MSMS, Mastercard Online, Pay Arena, PayAttitude, Corona, ViaCard Prepaid, PreAuth, ATM Self Service etc.) to maintain and support operations and ensure compliance to relevant standards


• Provide technical direction in requirement definition, planning, coordination and implementation of channels applications and infrastructure


• Perform configurations, problems, incidents, IT service continuity and supply


• Assist effort to develop and configure channels infrastructure from conceptualization through stabilization


• Test, debug, document and analyze performance of channels applications and infrastructure components


• Provide support to all environments (production, test, QA, development, etc.), channels infrastructure implementation and patch management


• Conduct event, fault and performance management


• Fulfil service requests and perform routine maintenance and support activities within SLA


• Detailed stakeholder engagement in issue resolution and adherence to escalation matrix


• Provide innovative solutions to problems, developments and integrations in the Channels eco-system


• Background to Mid-Level knowledge in modern IT technologies and domains to support and advance the Channels Systems


• Prepare and design reports on Systems availability and performance

Job Requirements

Education:

• Minimum of a First Degree or its equivalent in a IT related discipline

Experience:

• Minimum of 3 years Post -NYSC experience.