• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Abuja , Lagos




• Job Field Customer Care 
  
  

Job Description / Responsibilities

• Greet and assist walk-in customers in a friendly and professional manner.


• Provide information about our logistics services, pricing, and delivery options.


• Answer customer inquiries about parcel registration, collection, and general logistics processes.


• Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.


• Verify customer identification and collect necessary information for the registration process.


• facilitate the smooth and secure collection of parcels by verifying customers' details and providing the correct parcels.


• Ensure adherence to parcel release protocols and document any deviations.


• Address and resolve customer concerns issues or complaints promptly and professionally.


• Collaborate with the other unit to resolve issues and provide feedback to improve service quality.


• Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.


• Adhere to company policies and procedures related to financial transactions.


• Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.


• Assist in managing station logistics, including organizing parcels for dispatch and tripping.


• Stay informed about updates in logistics processes and share relevant information with the team.


• Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification with 1 - 3 years work experience.


• Excellent Communication skills.


• Self-control.


• Attention to details.


• Empathy.


• Computer skills.


• Good emailing etiquette.


• Ability to work with a team.


• Customer orientation and ability to adapt/respond to different types of characters.


• Ability to multi-task, prioritize, and manage time effectively.

Work schedule for this job role is as stated below:

• Utako Office:
  
  
  
  • 5:30am-1:30pm (morning shift)
  
  
  • 1:00pm-8:00pm (Afternoon shift)
  
  
  
  


• Lagos Island Office:
  
  
  
  • 7:30am-1:30pm (morning shift)
  
  
  • 1:00pm-8:00pm (Afternoon shift)
  
  
  
  


• Mondays to Sundays with one day off every week.