• Application Deadline:
• Position: Senior Supervisor, Data Center Customer Operations



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Victoria Island




• Job Field ICT / Computer 
  
  

Job Summary

• Provides direct supervision to professional individual contributors and/or skilled, support individual contributors. Acts as guide to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.

Responsibilities

Leadership:

• Provides direct supervision to professional individual contributors and/or skilled, support individual contributors


• Plans core duties for the team to complete


• Ability to manage and supervise the project team

Systems Support:

• Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix


• Summarizes the findings during the troubleshooting and produces Incident Reports for the customer

Installation:

• Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables


• Performs testing of cables before handing to customer

Vendor Management:

• 
  

  Manages, briefs, and instructs vendors for installation, testing, and labeling 

  
  

Maintenance:

• 
  

  Performs preventive maintenance to Data Center equipment to prevent faults from occurring

  
  

Project Management:

• 
  

  Handles multiple projects and assists in designating work to team

  
  

Technical Expertise:

• 
  

  Extensive knowledge in network and equipment platforms, systems, and circuits

  
  

Qualifications

• 
  

  Typically requires a proven years of related experience with a Bachelor’s degree, or equivalent work experience