• Application Deadline:
• Position: Customer Care Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 5 years



• Location Enugu




• Job Field Customer Care 
  
  

Job Description

Client Support & Communication:

• Respond promptly to client inquiries viacalls, emails, and social media.


• Handle concerns and complaints professionally, ensuring quick resolution.


• Provide accurate information about the our services, media campaigns, and PR processes.

Relationship Management:

• Serve as the first point of contact for clients, media personnel, and partners.


• Assist in maintaining long-term relationships with clients and stakeholders.


• Ensure clients receive timely updates and support.

Media & Public Relations Support:

• Coordinate communications between clients and teams.


• Assist in scheduling client interviews, press releases, and media events.


• Manage media inquiries and direct them to the appropriate department.

Record-Keeping & Reporting:

• Maintain accurate records ofcalls, emails, and client interactions.


• Track client concerns and escalate unresolved issues to management.


• Generate reports on client satisfaction, common concerns, and service improvements.

Crisis Management Support:

• Assist in handling client or media-related crises professionally.


• Provide timely updates to customers during crisis situations.


• Follow the our crisis communication guidelines.

Administrative & Miscellaneous Duties:

• Assist in onboarding new clients by guiding them through processes.


• Collaborate with other departments to improve service delivery.


• Stay updated on the latest industry trends and best practices.

Requirements

• Candidates should possess HND / B.Sc Degrees with 2 - 5 years relevant work experience.