• Application Deadline:
• Position: Operations Support Associate



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Description

• Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. 


• We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

• Develops technical, process and systems knowledge by working on projects assigned and directed by more senior level Operations Support Engineers.

Responsibilities

Technical Support:

• 
  

  Develops technical knowledge, shadowing more senior team members on technical support escalations

  
  

Process Support/Optimization

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  Learns and follows business and/or technical processes within the Data Center; may start to identify opportunities for improvement for basic or narrowly focused processes (e.g., order fulfillment process, basic incident management definition or clarification such as awareness of color coding or timing, identifying and redlining the differences between processes)

  
  

Systems Support:

• 
  

  Develops knowledge of and learns business systems (e.g., Siebel fulfillment, Remedy) within Equinix

  
  

Data Support/Analysis:

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  Performs data management support to the team, such as analyzing data (in reporting), looking for patterns, and tracks resolutions

  
  

Documentation:

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  Reviews documentation (can be technical & non-technical) and sends notifications; documents own work processes

  
  

Training:

• Handles logistics for training rollouts


• Provide support training related activities

UAT:

• 
  

  Handles logistics for User Acceptance Testing

  
  

Project Management:

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  Works on assigned project activities

  
  

Qualifications

• Candidates should possess a Diploma to a Bachelor's Degree


• Proven years experience