• Application Deadline:
• Position: NOC Support Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Summary

• The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting/fault isolation, resolve where necessary, and escalate to other levels for support in line with MainOne’s internal processes.

Responsibilities

• Maintain and ensure full compliance with all Main One’s NOC processes and procedures


• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations


• Monitor MainOne’s network providing update, status and performance of all network components, capacity services etc.


• Identify and provide first-line support on all faults on the MainOne network in accordance with the Company’s standard operating procedure for fault escalation and management


• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using MainOne’s standard operating procedures


• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met

Qualifications

• Candidates should possess a B.Sc / HND in Electrical/Electronic Engineering or related discipline


• Minimum of 3 years of experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment


• Knowledge of IP devices will be a plus


• Knowledge of Ubiquiti or Ceragon radio


• Strong analytical and problem-solving skills


• Strong Knowledge of DWDM/OTN technology


• Good Knowledge of Huawei OSN series equipment


• Strong knowledge of PtP/PtMP Microwave technologies


• Knowledge of basic TCP/IP configurations and troubleshooting


• Strong Knowledge of Synchronous Digital Hierarchy technology


• Excellent and effective communications skills, both orally and in writing


• Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments


• Working Knowledge of Huawei OSN series equipment


• Working knowledge of Ubiquiti or Ceragon radio


• Working knowledge of IP devices will be a plus


• Ability to speak French is an added advantage