• Application Deadline:
• Position: Sales Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field Engineering / Technical 
  
  

Job Summary

• The Sales Engineer will support local, regional, and global merchants in integrating with the Magellan platform and the Global PayU Enterprise. 


• This role spans the entire merchant onboarding lifecycle, including pre-sales consultation, integration support, and post-sales assistance. 


• It requires the ability to prioritize business needs effectively while providing technical expertise and ensuring a seamless experience for merchants. A proactive approach is essential to delivering exceptional support and service.

Responsibilities

What you the Sales Engineer be doing:

• Integration support – working closely with the merchant to ensure they are fully integrated into the PayU platforms.


• Provide API support and technical issue resolutions – these can be resolved on various channels including MS team calls, face to face discussions ( if required)  and via relevant tools/


• Ensure merchant queries are resolved within SLA  timeously 


• Take ownership of incidents, requests and problems until cases are resolved during the integration process)


• Create technical documentation to support teams internally as well as merchants


• Create seamless process to ensure effective support and integration on PayU Platforms


• Monitor merchants transactional processing during the integration process using SQL queries


• Supporting Pre-sales and demos for local Multichannel project, local Magellan Integtration and PayU enterprise

Requirements

What are we looking for?

• Must be technically strong – have development background ( Java preferable)


• Must be able to use, understand and debug api calls using postman and debugging tools


• 3-5 years experience as a Technical Support Specialist or Integration Specialist


• Must have experience in: Using Postman or similar tools, Project Management, API calls and logs, SQL experience is  MUST, Knowledge in the payments industry


• Must have developed soft skills like information analysis, ownership, empowerment oriented to client and for learning the internal products and services.