• Application Deadline:
• Position: Showroom Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Ekiti




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary:

• The Showroom Manager is responsible for overseeing the entire operations of the automobile showroom, ensuring high-quality customer service, optimizing sales performance, and maintaining an exceptional showroom experience. This role involves supervising the sales team, managing vehicle inventory, implementing sales strategies, and ensuring a seamless customer journey from inquiry to purchase. The Showroom Manager will also play a key role in driving business growth, increasing foot traffic, and maintaining strong relationships with both individual and corporate customers.

Key Responsibilities:

Sales & Business Development

• Drive showroom sales performance by setting and monitoring sales targets for the team.


• Identify and implement strategies to increase showroom traffic and customer engagement.


• Collaborate with the marketing team to execute promotional activities and campaigns.


• Analyze market trends, customer preferences, and competitor activities to improve sales strategies.


• Support the sales team in closing complex or high-value deals.

Customer Experience Management

• Ensure a premium customer experience by maintaining high service standards.


• Handle customer inquiries, complaints, and escalations promptly and professionally.


• Monitor and improve the customer journey from initial contact to post-sale follow-up.


• Implement customer feedback mechanisms to enhance service delivery.

Team Leadership & Staff Management

• Train, and develop showroom staff to deliver exceptional service and achieve performance goals.


• Conduct regular performance reviews, provide feedback, and identify training needs.


• Motivate and mentor the team to foster a positive work environment and high morale.


• Ensure compliance with company policies, sales processes, and operational standards.

Showroom Operations & Facility Management

• Oversee showroom presentation, including vehicle displays, cleanliness, and brand alignment.


• Manage inventory levels, vehicle availability, and coordinate with logistics for timely deliveries.


• Ensure proper handling of administrative tasks, including documentation and reporting.


• Implement and maintain safety protocols and ensure regulatory compliance.

Reporting & Data Analysis

• Prepare and submit reports on showroom performance, sales figures, and customer feedback.


• Analyze sales data to identify patterns, areas for improvement, and growth opportunities.


• Monitor expenses and ensure cost-effective operations without compromising service quality.

Requirements

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.


• Minimum of 5 years of experience in showroom management, preferably in the automobile industry.


• Strong leadership, team management, and problem-solving skills.


• Proven track record of achieving sales targets and driving business growth.


• Excellent communication, negotiation, and customer service abilities.


• Knowledge of automobile sales, financing options, and industry trends.


• Proficiency in Microsoft Office Suite, CRM software, and inventory management tools.


• Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.


• Ability to build and maintain strong customer relationships.