• Application Deadline: Fri, 29 Jul 2022 00:00:00 GMT
• Position: Ecommerce Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 4 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Responsibilities

•  The role’s central goal is to provide our clients with outstanding customer service and support via our online services.


• Interact with customers and other stakeholders via the company’s social media accounts


• Respond promptly to customer inquiries/ direct messages/ Direct Message correspondence on social media platforms: Instagram,whatsapp, facebook and Linkedin.


• Acknowledge and resolve customer complaints and issues.


• Log and process orders from social media for processing on Epos Platform.


• Propose new ways/Strategy to improve customer’s experience and provide feedback on the efficiency of the customer service process.


• Perform other duties as assigned

Requirements

• A minimum of 3 years of proven experience in a similar role in an ecommerce company.


• Sales/Marketing experience


• Superb written and verbal communication skills.


• Excellent organizational and multi-tasking abilities.


• Strong knowledge of MS Office programs.