• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Responsibilities

• Manage incoming calls, handle customer complaints, provide solutions and alternatives within the time limits as well as follow up to ensure resolutions.


• Have detail knowledge of the company’s product and services and using that knowledge to Engage customers and generate sales leads.


• Identify and assess customer’s need to achieve satisfaction.


• Keep track and record of customer interactions, process customer accounts and ensure to file documents.


• Ensure to follow communication procedures, guidelines and policies.


• Build sustainable relationships with customers/clients through open andinteractive communication.


• Communicating with customers through various channels.


• Providing feedback on the efficiency of the customer service process.


• Consistently carry out customer satisfaction survey and compile feedback to influence development.


• Develop script for answering calls and making calls.


• Use telephones to reach out to customers and verify account information and also determine opportunities for new sales


• Resolve all inbound and outbound support requests per established guidelines.

Requirements

• Candidates should possess a Bachelor’s Degree with 3 – 5 years work experience.


• Must have similar experience in Banking/Fintech company.


• Ability to communicate fleuntly.


• Team Player.


• Ideal candidate must be fluent in one of the 3 major Nigerian languages (Hausa, Igbo, Yoruba). Fintech/ Banking experience in similar role.