• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 3 years



• Location Lagos




• City Lekki




• Job Field Customer Care 
  
  




• Salary Range ₦100,000 - ₦150,000/month
  
  

Location: Lekki Phase 1, Lagos.

Key Responsibilities:

• Handle customer inquiries, concerns, and feedback through phone, email, or in-person communication.


• Maintain and improve customer satisfaction levels through effective communication.


• Accurately documenting customer interactions and updating relevant databases. 


• Ensuring timely resolution of issues and checking customer satisfaction.

Key Skill:

• Excellent communication skills: Ability to clearly explain information, actively listen to customer concerns, and maintain a professional demeanor 


• Problem-solving abilities: Analyzing customer issues, identifying root causes, and finding effective solutions 


• Customer service orientation: Demonstrating empathy, patience, and a genuine desire to help customers 


• Multitasking skills: Handling multiple customer interactions simultaneously across different channels 


• Technical proficiency: Familiarity with relevant computer systems, CRM software, and communication tools 


• Attention to detail: Ensuring accuracy in customer information and order processing.