• Application Deadline:
• Position: Customer Care Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Responsibilities

As a Customer Service Representative, your primary duty is to support customers. To fulfill this main responsibility, you will perform the following tasks:

• Providing introductory information to prospective and new customers


• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries


• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases


• Letting clients know about additional products or services that might benefit them


• Determining the quickest, most effective ways to answer a client’s or customer’s questions


• Escalating queries and concerns, when necessary


• Troubleshooting common issues with products or services


• Working with a team of CSRs and other departments to find appropriate solutions to problems

Requirements

• HND qualification with 1 - 2 years of work experience.

Skills required:

• Interpersonal and customer service skills to ensure positive interactions with customers


• Analytical and problem-solving skills to diagnose problems and recommend effective solutions


• Multitasking and organizational skills to work on multiple issues at one time


• Active listening and communication skills to handle patrons who may be upset


• Time-management skills to respond to customer emails, calls and web chat messages promptly


• Teamwork skills to collaborate with representatives and coworkers in other departments


• Ability to remain upright and stationary for long periods during a shift


• Technical skills to use voice-over-IP phones and customer records management, word processing, database, email and chat software programs.