• Application Deadline:
• Position: Network Operation Centre (NOC) Field Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Enugu




• Job Field ICT / Computer 
  
  

Job Description

• The Network Operation Centre (NOC) is responsible for ensuring the maximum possible service availability and performance of base stations and the internal network Sitting within the NOC,.


• The network team is responsible for managing and interacting frequently with Technical Support, Managed Support, Service Provisioning and Sales teams and communicate ideas and information to people from a non-technical background. 


• We also work very closely with the Design and Engineering teams and as such need to have a good all-round understanding of networks and systems. Importantly, Develop a solid understanding of products and processes, join our call-out rota providing 24x7 support as well as covering both planned and unplanned out-of-hours work as required.

Key Responsibilities:

• Ensure stable and reliable network services (e.g. access points, service networks, and core network).


• Day-to-day network performance monitoring.


• Network troubleshooting and fault analysis; hardware troubleshooting and repair.


• Resolution of trouble tickets and response; carrier interface and escalations.


• Deployment and maintenance of network monitoring, analysis, and reporting tools.


• Application of configuration changes via our change control systems and processes.


• Installation of network hardware and software.


• Participate in a 24x7 call-out rota.


• Monitor base station access points and routers


• Build base stations


• Liaise with support/customer service teams concerning customer complaints and resolution


• Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance


• Perform network equipment upgrade, installation, and configuration


• Provide active network surveillance, maintenance, and fault management to ensure optimum uptime, network stability, and security


• Create and follow up on trouble tickets about network issues until resolution


• Collate technical documentation and reports on network changes, events, and configurations


• Ensure that the base stations have 99% uptime by Target SLAS

Qualifications

• Second class upper (2.1) or upper credit


• University degree or HND in engineering, computer science, information technology, or any other related discipline.


• An added advantage to have certifications, such as Networking, Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA)