• Application Deadline:
• Position: NOC Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Summary

• As a NOC Engineer, you will be part of a dynamic team responsible for maintaining the organization's network infrastructure. 


• Your role will be crucial in ensuring the continuous availability and optimal performance of the network. 


• Strong technical skills, attention to detail, and the ability to work under pressure are essential for success in this role.

Job Responsibilities - Key Result Areas

Network Monitoring and Maintenance:

• Effectively monitor the organization's network infrastructure.


• Ensure network availability, performance, and reliability.


• Proactively monitor, identify, and resolve network issues.


• Conduct routine maintenance tasks and implement preventive measures.

Ticket Management and Troubleshooting:

• Promptly respond to network issues, troubleshoot, and resolve them as per given SLA.


• Accurately diagnose problems and coordinate with relevant teams for resolution.


• Document ticket details and resolutions.

Network Performance Optimization:

• Optimize network performance by analyzing network metrics.


• Identify bottlenecks or areas for improvement and implement necessary changes.


• Optimize network configurations, conduct capacity planning, and implement performance enhancement measures.

Documentation and Reporting:

• Maintain accurate and up-to-date documentation of network configurations, issues, changes, and resolutions.


• Maintain network diagrams and document standard operating procedures.


• Generate reports on network performance and ensure compliance with documentation standards.

Collaboration and Teamwork:

• Collaborate effectively with cross-functional teams, stakeholders, vendors, and customers.


• Communicate network-related information clearly and timely.


• Provide technical support and guidance while fostering positive working relationships.

Skills:

• 
  

  Expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, and network security.

  
  


• 
  

  Strong communication and collaboration skills.

  
  

Knowledge:

• 
  

  ISP technologies, internet protocols, traffic engineering, data center operations, SLAs, documentation, and industry standards/best practices.

  
  

Key Performance Indicators:

• MTTR as per SLA


• Network availability


• Online ticket closure


• Internal projects (backhauls, router, BTS installation)

Education and Experience

Education:

• Certifications such as CCNA, CCNP, or equivalent are preferred.


• Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

• Proven experience as a NOC Engineer or in a similar network operations role.


• Strong knowledge of networking protocols such as TCP/IP, DNS, DHCP, SNMP, etc.


• Proficiency in network monitoring tools and technologies, such as SNMP monitoring systems, packet analyzers, etc.


• Familiarity with network equipment, including routers, switches, firewalls, load balancers, etc.


• Understanding of network security principles and best practices.


• Ability to analyze and interpret network traffic and logs to diagnose issues.


• Excellent problem-solving and troubleshooting skills.


• Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.