• Application Deadline: Fri, 22 Jul 2022 00:00:00 GMT
• Position: IT Support Staff


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Abuja


• Job Field ICT / Computer 
  

Major Accountabilities

• Perform software configuration on stand-alone computers and laptops


• Provide support in diagnosing hardware and software issues and troubleshooting activities


• Support with documenting all processes in reference manuals for training and guidance


• Assist in hardware and software inventory management


• Handle periodic maintenance of hardware and software


• Troubleshoot equipment such as printers and scanners and other peripherals


• Take telephone calls from users and attempt to assist them with their information technology questions and problems


• Handle IT related documentation and make sure that all IT supplies are available


• Assist in gathering user requirements and developing appropriate reports for IT professionals


• Provide users with ongoing assistance in their information technology problems


• Provide support in setting up end-user training activities


• Ensure adherence to ICAP corporate standards, design and architecture  install and configure computer hardware operating systems and applications


• Monitor and maintain computer systems and networks


• Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues


• Provide support, including procedural documentation and relevant reports


• Follow diagrams and written instructions to repair a fault or set up a system


• Support the roll-out of new applications, test and evaluate new technology


• Set up new users' accounts and profiles and deal with password issues


• Respond within agreed time limits to call-outs


• Work continuously on a task until completion (or referral to third parties, if appropriate) prioritize and manage many open cases at one time conduct electrical safety checks on computer equipment

Requirements

Education:

• University Degree or Diploma in Computer Studies 

Experience, Skills & Minimum Required Qualifications:

• Proven ability and experience in setting up LANs and telecommunications networks 


• Experience in supporting and management of LANs 


• Experience of Microsoft Server Administration 


• Experience in support Windows Operating System


• Proficiency in performing hardware and software installation procedures


• Patience and due diligence.


• Leads by example to motivate high performance of others 


• Very strong commitment to continuous learning.

Travel Requirements:

• Not Required