• Application Deadline:
• Position: Client Service / Front Desk Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Job Summary

• We are seeking an enthusiastic NYSC member to join our team as a Client Service / Front Desk Officer.


• The ideal candidate will provide exceptional customer service and manage front desk operations efficiently.

Key Responsibilities

Front Desk Management:

• Welcome and attend to visitors in a friendly and professional manner.


• Manage incoming calls, emails, and inquiries promptly and professionally.


• Maintain a neat and organized reception area.

Customer Relationship Management:

• Build and maintain positive client relationships.


• Address client concerns, identify solutions, and follow up to ensure resolution.

Social Media Management:

• Manage and maintain the company’s social media presence on platforms like Instagram and Facebook.


• Post engaging content and track performance across multiple accounts.

General Operations Management:

• Provide clients with regular updates on project progress.


• Manage customer data with accuracy and ensure privacy.


• Develop and implement feedback or complaints procedures for continuous improvement.

Qualifications & Experience

• Bachelor’s Degree in Marketing, Mass Communication, or a related field.


• Must be a current NYSC member.


• Must reside in Lekki or surrounding areas.


• Preferably Female (for gender balance).


• Strong problem-solving and organizational skills.


• Excellent verbal and written communication abilities.


• Proficiency in Microsoft Office tools (Outlook, Word, Excel).


• Exceptional phone etiquette and interpersonal skills.


• Positive attitude, sense of humor, and passion for fostering meaningful client interactions.