• Application Deadline: Mon, 10 Mar 2025 00:00:00 GMT
• Position: Relationship Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 10 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Description

• A Relationship Officer is responsible for prospecting, marketing, business development, and income generation in line with the key performance indicators.


• The Relationship Officer is the interface between the Bank and the customer and nurtures mutually beneficial relationships between both parties.

Duties and Responsibilities

• Achieve growth within the key performance indicators: liability and risk asset generation, account opening, income generation, and e-banking product offerings.


• Evaluate the creditworthiness of customers by processing loan applications and documentation.


• Monitors active loans and enforces collection and recoveries.


• Ensures the achievement of all budget parameters.


• Develop referral networks and cross-sell products and services.


• Ensures a high level of customer satisfaction through excellent customer engagement and service delivery.


• Actively seek out new sales opportunities through cold calling, networking, and referrals.


• Expedites the resolution of complaints to maximize satisfaction and boost the customer service experience.


• Achieve a healthy portfolio and deposit mix.


• Executes marketing strategies and develops marketing campaigns.


• Ensures compliance with all internal policies and regulatory guidelines.


• Monitors competition by gathering current marketplace information on pricing, products, etc.


• Recommends changes in products, services, and policies by evaluating results and competitive developments.


• Identify potential loan markets and develop referral networks.


• Perform any other duties as may be assigned by Management.

Qualifications and Experience

• Candidates should possess a B.Sc / HND in Social Science or any other related course.


• Evidence of completion / exemption from NYSC.


• 3 - 10 years of work experience


• Previous experience in a marketing role in a Microfinance Bank or Financial Organization is an advantage.

Skills:

• Demonstrated ability to communicate, present, and influence credibly and effectively at all societal levels.


• Proven ability to drive the sales process.


• Strong business sense and industry expertise.


• Basic understanding of sales principles and customer service practices.


• Friendly, helpful, confident, and engaging personality.


• Excellent communication and interpersonal skills.


• Ability to work in a goal-oriented environment.


• Ability to work in a team


• Strong planning, organizational, and time management abilities


• Proficient in the use of the MS Office Suite.