• Application Deadline: Mon, 17 Mar 2025 00:00:00 GMT
• Position: IT Support Intern



• Job Type Full Time



• Qualification Secondary School (SSCE)



• Experience 0 - 1 years



• Location Lagos




• Job Field ICT / Computer  , Internships / Volunteering 
  
  

We are seeking a talented and skilled IT Support Intern to join our innovative team. The ideal candidate will be responsible in providing technical assistance to employees; helps maintain IT Infrastructures and gains hands-on-experience in troubleshooting hardware, software, and network-related issues. This role is ideal for students or recent graduates looking to build a foundation in IT Support, system administration, and Cybersecurity in the payment and banking industry.

Summary of responsibilities

Technical Support & Troubleshooting

• Assist in diagnosing and resolving hardware, software, and network issues.


• Provide helpdesk support via email, phone, or in-person for employees.


• Set up and configure computers, printers, and peripherals.

System Maintenance & Updates

• Install, update, and configure software, operating systems, and security patches.


• Help maintain IT infrastructure, including servers, cloud storage, and databases.


• Assist in managing user accounts and access permissions.

Network & Security Assistance

• Support Wi-Fi, LAN, and VPN troubleshooting.


• Assist with firewall, antivirus, and cybersecurity measures.


• Follow IT security best practices to protect sensitive data.

IT Documentation & Reporting

• Maintain an inventory of IT assets (laptops, monitors, accessories, etc.).


• Document common technical issues and their resolutions.


• Assist in creating guides and training materials for employees.

Learning & Collaboration

• Gain hands-on experience with enterprise IT tools, cloud platforms, and ticketing systems.


• Collaborate with senior IT staff on projects and system upgrades.


• Stay updated with latest IT trends and best practices.

Requirements

• 0-1 year of experience in IT support and system configurations


• Currently pursuing or a recent graduate in Computer Science, IT, or a related field (or equivalent practical experience). 


• Eager to learn new technologies and IT best practices


• Ability to diagnose and resolve basic IT issues (hardware, software, and connectivity)


• Understanding of networking concepts (IP, DNS, VPN, firewalls).


• Familiarity with Microsoft 365, Google Workspace, or similar IT tools.


• Basic scripting knowledge (PowerShell, Bash or Python )


• Strong problem-solving, communication skills and, teamwork skills.


• Ability to learn quickly and adapt to new technologies.


• Strong Analytical skills to identify technical problems and solutions

What we Offer

• A collaborative and dynamic work environment.


• Improve technical skills in hardware/software support, cybersecurity, and IT infrastructures


• Gain real-world exposure to IT troubleshooting, system administration, and networking


• Opportunities to work on high-profile and innovative projects.


• Professional development and training opportunities