• Application Deadline: Wed, 5 Mar 2025 00:00:00 GMT
• Position: Front Desk Officer



• Job Type Full Time



• Qualification OND



• Experience 1 - 2 years



• Location Ogun




• Job Field Customer Care 
  
  

LOCATION: OGUN STATE (IJEBU-ODE)

REF CODE:  FDO/BS/FEB/2025

Main Responsibilities:

• Welcome customers to the bank; communicating courteously with customers by telephone, email, and in person.


• Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.


• Determine and respond to customers enquiries in a professional manner by direct them to the respective workstation or unit where their needs would be served.


• Coordinating loan clients for disbursement according to disbursement schedules.


• Resolves product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution


• Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.


• Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.


• Organize, Sort and distribute incoming mail without delays.


• Ensure that the driver’s log book, fuel login sheet, is logged properly and updated.

Requirements:

• A minimum of an OND in any relevant field.


• Strong communication and interpersonal skills.


• Proficiency in sales and marketing.


• Competency in using a computer.


• Excellent customer service skills.


• 1-2 years of relevant work experience is an advantage.


• Capability to work independently with minimal supervision.