• Application Deadline: Mon, 31 Mar 2025 00:00:00 GMT
• Position: Hotel Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 5 years



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  




• Salary Range ₦200,000 - ₦300,000/month
  
  

Job Description & Responsibilities

• Oversees all operations for a hotel, ensuring that everything is up to par and all guests' needs are met 


• Ensure that each department delivers a consistently high standard of guest service. 


• Also, achieve business objectives and maximize the profitability of all outlets. 


• Maintain effective cost controls in all areas. 


• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction. 


• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations. 


• Work alongside all HODs to ensure the smooth running of the day-to-day operations. 


• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback. 


• Deputize for the General Manager in his absence and at various meetings & events. 


• Be responsible for maximizing profit through the consistent delivery of the highest standard of service. 


• Ensure consistent implementation and review of SOPs throughout all Departments. 


• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel 


• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming. 


• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.  


• •Bachelor’s Degree in Business, Hospitality Management or any relevant field of study 


• 2 - 5 years experience in a similar role, working in a Hospitality Enviroment 


• Great Interpersonal and relationship skill 


• In-depth knowledge of spa therapy 


• Guest- Focused 


• Functional and technical skills 


• Problem-solving ability 


• Organized and excellent in time management 


• Strong financial acumen 


• Excellent communication and leadership skills