• Application Deadline: Mon, 17 Mar 2025 00:00:00 GMT
• Position: IT Operations Procurement Assistant



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Duties

• Adopt ITIL best practice, to handle all IT procurement-related requests and inquiries efficiently through the Service Desk via telephone, email, the (CRM) end-user portal (Freshworks) or the electronic shop to ensure all user requests and needs are handled courteously, promptly, and effectively.


• Respond to IT procurement request with a high level of accuracy, ensuring seamless coordination with the Supply Chain for timely processing and fulfillment.


• Assist the Manager, ITSM in overseeing and managing IT stocks level, ensuring timely replenishment of suppliers to prevent shortages.


• Support the Manager, ITSM in generating monthly procurement reports, covering stock levels, replenishments, and sales.


• Use data insights to advise the Head of Unit on procurement trends and needs.


• Perform desktop fixes, including software installations, system configurations, endpoint protection systems updates, and application upgrades to maintain operational efficiency.


• Maintain accurate documentation of hardware failures, repairs, installations, and removal, escalating issues to Supervisor as needed.


• Ensure the IT asset register remains up-to-date and the disposals comply IITA Disposal Strategy.


• Act as a liaison between Supply Chain representatives, external IT vendors, and service providers for procurement of IT consumables and supplies.


• Assist in patching computers, peripherals, printers, A/V systems, and software applications (e.g. upgrade and patch management, etc.) to ensure all systems remain updated and fully functional.


• Perform any other duties as may be assigned by the Supervisor.

Requirements

Qualification:

• BSc / HND in Computer Science / Engineering, Electrical / Mechanical Engineering, Information Technology or other engineering-related courses.


• The ideal candidate must have a minimum of two (2) years’ experience performing a similar role in a well-structured environment.


• Professional certifications in Service Management (CompTIA, ITIL, MCP, MCTS, and Programming Language) is required.

Competencies:

The ideal candidate must:

• Be able to command excellent client relation and management skills.


• Have experience in IT Procurement and assets management.


• Have sound knowledge Microsoft Client Technologies Management (Wins 7,8,10,11).


• Have good interpersonal and client relations skills.

Benefits

• We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.