• Application Deadline: Thu, 20 Mar 2025 00:00:00 GMT
• Position: Customer Service Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  




• Salary Range ₦50,000 - ₦100,000/month
  
  

Job Description

• Guide new customers through the onboarding process, ensuring they understand and use the product/service effectively. Develop and maintain strong relationships with customers to foster loyalty and satisfaction.


• Provide assistance and address any issues or concerns customers may have, ensuring prompt resolution.


• Reach out to customers regularly to check on their progress and offer support or resources as needed.


• Gather customer feedback to identify areas for improvement and inform product development.


•  Monitor customer usage and success metrics, and develop strategies to improve customer outcomes. Conduct training sessions and provide educational resources to help customers maximize the value of the product/service.


• Work closely with sales, marketing, and product teams to ensure customer needs are met and expectations are managed.

REQUIREMENTS

 Maximum of two years experience and Maximum of three years experience.