• Application Deadline:
• Position: Field Service Engineer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Description

• The field service engineer interacts with our customers and are responsible for the design, Installation, troubleshooting, repair and maintenance of wireless devices at client location.


• He/she will install new hardware and software and keep track of existing problems, solving complex local network issues within the customers premises ensuring customer satisfaction.

Key Responsibilities

• Responsible for installation and configuration of customer premise equipment (CPE) at client locations.


• Provide post-installation education to client on simple troubleshooting


• Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.


• Maintain accurate service logs and enter them in the database


• Resolution of trouble ticket


• Application of configuration changes via our change control systems and processes.


• Liaise with customer service and sales teams with regards customer complaints and enquiries


• Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.


• Perform equipment upgrade and configuration


• Draft and submit reports.

Requirements

• Must Possess B.Sc (2.2) or HND (Upper credit) in Electrical and Electronics Engineering, Computer Science, Information Technology, or any other related discipline.


• Sound knowledge in networking will be an added advantage (Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA).


• Strong customer service skills


• Written and verbal communication skill to understand issues customers have and to explain technical information to customers in clear terms


• Good analytical and problem-solving skills to diagnose issues.


• Time management skills to handle appointments and stay on schedule.


• Attention to detail and ability to multi-task


• Organisational skills.


• Computer and technical skills.