• Application Deadline:
• Position: Network Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Summary

• We are seeking a highly skilled and experienced Network Operations Center (NOC) Manager to oversee our NOC operations. 


• The ideal candidate will have a strong background in network operations, service provisioning, and team management. 


• This role requires excellent leadership, technical, and organizational skills to ensure the efficient monitoring and management of our network infrastructure.

Key Responsibilities

• Lead and manage the NOC team, ensuring effective coordination and communication among team members.


• Oversee the provisioning of services, including fiber build test acceptance, network monitoring of fiber, Layer 2 services, and virtual machine services.


• Ensure continuous monitoring of the network infrastructure, including multiple Mini Data Center Points of Presence (PoPs) and Colocation PoPs for connectivity and power.


• Manage and resolve network incidents promptly to minimize downtime and ensure service continuity.


• Track and report on network performance, identifying areas for improvement and implementing necessary changes.


• Develop and implement best practices and standard operating procedures to enhance NOC operations.


• Work closely with other teams, including the fiber implementation team and commercial team, to ensure seamless service delivery.


• Provide training and development opportunities for NOC team members to enhance their skills and knowledge.


• Configure system hardware and manage system backups to ensure network reliability and security.


• Diagnose and resolve network issues with minimal downtime, utilizing advanced troubleshooting skills.


• Track and document network issues, compile incident reports, and respond to user requests, providing network training as needed.

Qualifications

• Bachelor's Degree in Telecommunications, Computer Science, Engineering, or a related field. A Master’s Degree is a plus.


• Minimum of 7 years of experience in network operations, service provisioning, or a related role within the telecommunications industry.


• Ideal - Certified NOC Manager (CNOCM) and CCNP, PMP, Risk and Information Systems Control (CRISC) is a plus

Skills:

• Strong leadership and team management abilities.


• Excellent communication and interpersonal skills.


• Proficiency in network monitoring tools and methodologies.


• Analytical and problem-solving skills.


• In-depth understanding of fiber optics, Layer 2 services, virtual machine services, and data center operations.


• Advanced knowledge of network deployment and infrastructure.


• Ability to work flexible hours and under pressure.


• Experience with trouble ticketing systems while troubleshooting issues.


• Conversant in multiple connectivity technologies such as DWDM, GPON, MetroEthernet, SDWAN, SASE, etc.

Benefits

• Competitive salary package


• Comprehensive health and wellness benefits.


• Opportunities for professional development and career growth.


• Collaborative and inclusive work environment.