• Application Deadline:
• Position: Business Development / Client Relationship Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 - 7 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Scope

• Develop and implement strategies to build, maintain and strengthen Knight Frank’s relationship with clients thereby driving client retention.


• Identify, close and nuture new business relationships for Knight Frank.

Responsibilities

• Generate new business leads and partner with internal teams to convert leads to new business


• Partners with the various business teams to source new business and manage existing business.


• Develop and implement retention strategies to ensure long-term client partnerships.


• Proactively engage with clients to understand their evolving needs and recommend solutions that align with their business objectives.


• Conduct research in the real estate industry and create new opportunities to expand business


• Build and manage client’s database


• Ensure client/tenant satisfaction by proactively addressing any issues or concerns that may arise.


• Act as a liaison between clients/tenants and internal teams, ensuring that their requirements are met and expectations are exceeded.


• Develop new strategies to improve clients/tenants’ satisfaction thereby achieving their retention.


• Identify opportunities to upsell and cross-sell additional services to existing clients. Collaborate with business teams to develop strategies for expanding client accounts and increasing revenue.


• Address client complaints or issues in a timely and effective manner. Escalate complex or high-priority issues to the appropriate internal teams for resolution.


• Stay updated on industry trends, market changes, and competitor activities. Use this information to identify opportunities for improvement and provide recommendations to clients.


• Act as a client advocate within the business, representing their interests and providing feedback to internal teams. Collaborate with cross-functional teams to ensure client needs are met and exceeded.


• Conduct regular Client and tenant satisfaction survey to get feedback on services rendered. Present report of survey to management and make recommendations on how to improve services

Job Requirements 

• 1st Degree in  Arts or Social Science discipline


• 5-7 years Business Development/Client Relationship Management experience in a real estate firm


• Experience using CRM

Systems & IT competence:

• MS Word


• MS Excel


• MS PowerPoint


• MS Outlook

Salary

Competitive.