• Application Deadline:
• Position: Technical Support Engineer



• Job Type Contract



• Qualification BA/BSc/HND



• Experience 1 year



• Location Lagos




• Job Field ICT / Computer  , Internships / Volunteering 
  
  

Get mentored for 6 months, work on real life-changing projects and get paid at one of Africa’s most prominent Fintechs. 

Join the Moniepoint Women in Tech Internship Programme by applying below.

What you’ll get to do

• Provide tier two application support to production systems and identify any issue in production.


• Take ownership of customer issues reported and seeing problems through to resolution.


• Collaborate with product and engineering teams to fix bugs.


• Monitor performance metrics for various production systems, identify root cause for all technical issues and work with the engineering team to resolve them.


• Manage team ticket queue and resolve in a timely manner.


• Develop and maintain accurate technical, software operations and support related documentation.


• Work with software vendors to have application issues fixed, both short term and long term (root cause).


• Act as a technical resource during other projects as required.

To succeed in this role, we think you should have

• Minimum of 1 year experience supporting software applications.


• BSc degree in Information Technology, Computer Science or relevant field


• Experience in a support or other service-oriented customer facing role.


• Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.


• Basic Understanding of OOP concepts and other programming concepts.


• In depth knowledge of SQL databases particularly MYSQL.


• Familiarity with basic network concepts and tools.


• Experience troubleshooting using stack traces and log file.


• Familiarity with Git and continuous integration, delivery, and deployment principles