• Application Deadline:
• Position: Customer Relationship / Retention Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Responsibilities

• Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.


• Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner


• Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly bases.


• Improve the overall customer relationship, delivering reliable administrative support and customer service.


• Schedule and conclude status meetings with appropriate development resources and customers.


• Provide proper account reconciliation and credit notes to customers for down time experienced.


• Maintain complete and accurate customer correspondence data.


• Assist sales team in business acquisitions, planning, retention and management.


• Develop and update client related reports.


• Identify and reports on continuing problems in an effort to minimize future negative customer impact.


• Proactively follow up disconnected clients to get their links reconnected and resolve issues.


• Manage customer portfolio to maximize relationship building opportunities.


• Run periodic customer satisfaction survey.