Workshop Administrator at Contec Global Infotech Limited

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
1 year ago

Additional Details

Job ID
119971
Job Views
59

Job Description






Description 




  • The Workshop Administrator is responsible for providing administrative and operational support to ensure the smooth and efficient running of the mechanic workshop.

  • This role involves managing customer bookings, handling job cards, tracking inventory, maintaining records, and ensuring excellent communication between mechanics, clients, and management.



Key Responsibilities

Administrative Support:




  • Handle workshop correspondence, emails, and phone inquiries professionally.

  • Prepare, process, and maintain job cards, work orders, and service reports.

  • Assist in preparing quotes, invoices, and purchase orders.

  • Maintain accurate workshop records, including customer details, vehicle history, and maintenance logs.



Customer Service & Coordination:




  • Greet and assist customers, schedule vehicle repairs and services.

  • Provide clients with estimated timelines and keep them updated on progress.

  • Address customer inquiries, complaints, and feedback promptly and professionally.



Scheduling & Workflow Management:




  • Organize and prioritize daily workshop tasks to optimize efficiency.

  • Coordinate bookings and allocate jobs to mechanics based on their expertise and availability.

  • Monitor job progress to ensure timely completion and adherence to schedules.



Inventory & Procurement Management:




  • Monitor stock levels of spare parts, tools, and consumables.

  • Place orders for supplies and ensure timely delivery from suppliers.

  • Maintain accurate inventory records and reconcile discrepancies.



Financial & Documentation Management:




  • Prepare and process invoices, quotes, and receipts accurately.

  • Reconcile payments, handle petty cash, and maintain financial records.

  • Maintain compliance with safety, environmental, and regulatory requirements.



Workshop Maintenance & Compliance:




  • Ensure workshop cleanliness, organization, and adherence to safety protocols.

  • Assist in developing and implementing workshop policies and procedures.



Qualifications & Skills




  • Proven experience in workshop administration or a similar role in a mechanical environment.

  • Excellent organizational and time-management skills.

  • Strong communication and customer service abilities.

  • Proficiency in MS Office Suite (Word, Excel, Outlook).

  • Familiarity with vehicle parts, tools, and maintenance processes.

  • Ability to multitask, prioritize tasks, and work under pressure.

  • Attention to detail and problem-solving skills.



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