• Application Deadline:
• Position: Customer Relations, Website & Social Media Officer



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience



• Location Kwara




• City Ilorin




• Job Field Media / Advertising / Branding 
  
  

Key Responsibilities:

Customer Relations:

• Serve as the primary contact for guest inquiries, feedback, and complaints, ensuring a warm and professional response.


• Enhance guest satisfaction by addressing concerns promptly and ensuring excellent service.


• Build and maintain strong relationships with guests to encourage repeat visits and positive reviews.


• Monitor guest feedback on review platforms (TripAdvisor, Google Reviews, etc.) and respond professionally.


• Work closely with the front desk and operations team to ensure guests receive top-notch service.

Website Management:

• Oversee and update the hotel’s website to ensure content is fresh, engaging, and accurate.


• Manage online booking functionalities, ensuring a smooth user experience for guests.


• Collaborate with the management team to keep promotions, offers, and event details up-to-date.


• Optimize website content for SEO to improve online visibility.

Social Media Management:

• Develop and implement engaging social media strategies for platforms such as Instagram, Facebook, Twitter, and TikTok.


• Create and post high-quality content, including photos, videos, and promotional materials.


• Monitor social media engagement, responding to messages, comments, and inquiries in a timely manner.


• Run social media campaigns and promotions to drive bookings and brand awareness.


• Track and analyze social media performance using analytics tools to optimize strategies.


• Engage with online travel and hospitality communities to enhance the hotel’s digital presence.

Requirements:

• Strong background in customer service, hospitality, or digital marketing.


• Experience managing social media accounts for a brand, preferably in the hospitality industry.


• Proficiency in website management and content updates (WordPress or similar platforms).


• Excellent communication, interpersonal, and problem-solving skills.


• Strong writing and creative skills for social media content.


• Ability to multitask and work in a fast-paced hospitality environment.


• Knowledge of online booking platforms and hotel review sites is an advantage.


• Experience with social media analytics and marketing tools is a plus.

Preferred Qualifications:

• Degree or diploma in Hospitality Management, Marketing, Business Administration, or a related field.


• Photography and basic graphic design skills (Canva, Adobe Suite) are a plus.