• Application Deadline: Mon, 31 Mar 2025 00:00:00 GMT
• Position: Head, Customer Service



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Victoria Island




• Job Field Customer Care 
  
  

Job Accountabilities

• Supervise day-to-day operations in the customer service department.


• Taking ownership of customers’ issues and following problems through to resolution.


• Respond to customer service issues in a timely manner.


• Maintain accurate records and document all customer service activities.

Job Responsibilities

• Keep records of customer interactions, process customer accounts and file documents.


• Ensure customer satisfaction and provide professional customer support.


• Responding promptly to customers inquiries.


• Handle and resolve customer complaints.


• Organize workflow to meet customer timeframes.


• Keeping records of customer interactions, transactions, and complaints.


• Generating automatic mails to customers to sensitize them on maturity of their Investments.


• Front line of support for clients and customers by helping to ensure that customers are satisfied with products and services.