• Application Deadline:
• Position: Virtual Banker



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Banking 
  
  

Job Description

• The Virtual Banker will be responsible for providing seamless digital banking services, managing customer relationships, and driving financial product adoption through virtual channels. 


• This role requires a tech-savvy, customer-focused, and sales-driven professional with strong communication skills and expertise in digital banking operations.

Responsibilities

• Manage customer interactions via digital channels (phone, email, live chat, and mobile banking platforms) to provide real-time banking solutions.


• Offer personalized financial advice, assisting clients with banking transactions, product recommendations, and account management.


• Promote and cross-sell banking products, digital payment solutions, loans, and investment offerings to drive revenue growth.


• Resolve customer inquiries, complaints, and transaction issues with speed, accuracy, and professionalism.


• Monitor and track customer engagement metrics, ensuring high levels of satisfaction and service efficiency.


• Collaborate with internal teams (operations, compliance, and risk management) to ensure seamless service delivery.

Requirements

• Maximum 28 years old.


• Minimum of B.Sc. (Second Class Lower) in Banking & Finance, Business Administration, or related fields.


• At least 1–3 years in digital banking, virtual customer service, or financial advisory.


• Strong knowledge of mobile banking, digital payment platforms, and virtual banking operations.


• Proficiency in CRM software, banking applications, and Microsoft Office Suite.


• Proven ability to cross-sell banking products and drive financial inclusion.


• Excellent communication, problem-solving, and relationship management skills.


• Ability to thrive in a fast-paced digital banking environment.