• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification OND



• Experience 1 - 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Responsibilities

• Managelargeamounts of incoming phone calls.


• Generate sales leads.


• Identify and assess customers’ needs to achieve satisfaction.


• Build sustainable relationships and trust with customer accounts through open and interactive communication.


• Provide accurate, valid and complete information by using the right methods / tools.


• Meet personal/customer service teamsales targets and call handling quotas.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


• Keep records of customer interactions, process customer accounts and file documents.


• Follow communication procedures, guidelines and policies.


• Take the extra mile to engage customers.

Requirements

• Candidates should possess minimum of a High school Diploma with 1 - 2 years of work experience.


• Proven customer support experience or experience as a Client Service Representative.


• Track record of over-achieving quota.


• Strong phone contact handling skills and active listening.


• Familiarity with CRM systems and practices.


• Customer orientation and ability to adapt/respond to different types of characters.


• Excellent communication and presentation skills.


• Ability to multi-task, prioritize, and manage time effectively.