• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 year



• Location Lagos




• City Surulere




• Job Field Customer Care 
  
  

Job Summary: 

We are seeking a Customer Care Representative to join our client, who is a medical diagnostic center. The ideal candidate will be responsible for providing exceptional customer service to patients and visitors. This role involves scheduling appointments, handling inquiries, and ensuring a smooth patient experience from check-in to check-out.

Industry: Healthcare, Medical Diagnostic Center

Salary: 100,000 Naira Net (Monthly)

Work Mode: Full Time, Onsite (Monday - Friday, Alternate Saturday)

Key Responsibilities:

• Greet patients and visitors in a friendly and professional manner.


• Schedule appointments accurately and efficiently.


• Answer phone calls and respond to inquiries promptly.


• Assist patients with registration and check-in procedures.


• Address patient concerns and resolve issues effectively.


• Maintain patient records with confidentiality and accuracy.


• Collaborate with medical staff to ensure patient needs are met.


• Uphold company policies and procedures related to customer service.

Requirements:

• Proven experience as a Customer Care Representative or similar role.


• Excellent communication and interpersonal skills.


• Strong organizational and multitasking abilities.


• Familiarity with medical terminology and practices is a plus.


• Proficiency in MS Office and scheduling software.


• Ability to work well under pressure in a fast-paced environment.