• Application Deadline:
• Position: Experience Officer (Cele Terminal)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Travels & Tours 
  
  

Key Responsibilities

• Sell bus tickets at GIGM terminals to walk-in guest.


• Make and/or change travel reservations for walk-in guests using the online booking system.


• Create and maintain guest reservation records.


• Resolve service problems by clarifying the guest complaint via phone, email, and in person.


• Forward booking/traveling reschedule request to the concerned unit.


• Serve guests by providing service information related to traveling schedule, fare, & payment • Announce arrival and departure information using the public address system.


• Assist in guest luggage check-in.


• Ensure customer complaints & emergency concerns are escalated to the appropriate quarters.


• Adhere to the company’s policy on guaranteed reservations and no-shows.


• Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.


• Promote the online booking, app downloads and other products and services of the company to customers.


• Kindly note that your duties may be reasonably modified at the company’s discretion.