• Application Deadline:
• Position: School Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Key Responsibilities

Front Desk & Reception Duties:

• Greet and assist parents, students, and visitors in a professional and friendly manner.


• Manage phone calls, emails, and in-person inquiries, providing accurate and timely information.


• Direct visitors to the appropriate departments or personnel.

Communication & Parent Relations:

• Respond to inquiries regarding admissions, school policies, and events.


• Liaise between parents, teachers, and school administration to ensure smooth communication.


• Assist in handling complaints or concerns and escalate them to the appropriate department.

Administrative Support:

• Maintain student records and update databases as needed.


• Assist in organizing school events, parent-teacher meetings, and open days.


• Manage incoming and outgoing mail and courier services.

Admissions & Enrollment Support:

• Provide information on the admissions process to prospective families.


• Guide new parents and students through the enrollment and orientation process.


• Maintain accurate records of inquiries and follow up with potential enrollments.

Customer Service Excellence:

• Ensure a positive and welcoming environment for all visitors and members of the school community.


• Handle complaints with professionalism and escalate issues when necessary.


• Promote the school’s values and maintain a high standard of service.

Key Qualifications & Skills

• Bachelor’s degree in Business Administration, Communications, or a related field.


• Prior experience in a customer service or administrative role, ideally in an educational setting.


• Excellent verbal and written communication skills in English.


• Strong interpersonal skills with a customer-focused approach.


• Ability to multitask, prioritize tasks, and work in a fast-paced environment.


• Proficiency in Microsoft Office (Word, Excel, Outlook) and school management systems.


• High level of professionalism, patience, and cultural sensitivity.